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Need Help? Our GoldMine Support Team is ready to troubleshoot, customize or provide advice on the best way to optimize your installation.
Sabre Software Design offers support backed by an extensive knowledge of our products as well as insight into your unique installation and business environment. We maintain the latest certifications and stay aware of the latest product developments and issues.
Sabre’s support team consists of 4 full-time technicians and 2 trainers. Our phone system routes your call to the first available technician to minimize any waiting time. Our “tech on deck” actively monitors any incoming email requests ( help@sabresd.com) to provide timely answers to your support questions. Our normal business hours are 8:30 am to 5:00 pm Pacific however, should an issue arise that requires your team be out of the database, we will do our best to schedule this type of support after regular business hours or over a weekend.
Our design consultants have worked with hundreds of companies and have the field experience to help you deploy a relationship management solution that simplifies and reduces the effort necessary to stay well connected to your customers and prospects.
We use several tools to offer immediate support to remotely connect to your system from GoToMyPC, GoToMeeting, VNC and other tools. We’ve invested in software tools for our internal use that can make short work of database cleanup, report building, custom training videos and manuals and programming to make GoldMine easier to use (and still be able to upgrade)!
Our standard support rate for clients not on a Club Plan is $150 per hour plus any applicable travel expenses. Initiating a support session requires a minimum one hour support deposit, onsite requires a 2 hour deposit, however, we charge our support time in 15 minute increments.
Initiating a support session requires a minimum one hour support deposit, onsite requires a 2 hour deposit, however, we charge our support time in 15 minute increments.
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